Claims department, Pilar to post,no joy!

On the 7thbof April 22 I was involved in a MVA,I have been since trying to log a claim on the app yo jo success. Alternatively I called the call center spoke to an agent who transferred me to Lebo who advised me that the vehicle was booked for assessment and they will be in contacting with me,the system has an issue and I should not worry it will auto update on their side.fast forward almost a month down the line no one has contacted me. Today I was transferred by my broker spoke to Nkadi and she transferred me to their specialist department as the assessment report is back,I held on for more than 40 minutes, a guy picked up and was having a private conversation then put me back to the queue then eventually hung up. I AM VERY DISAPPOINTED WITH THE TURN AROUND TIME AND THE FACT THAT NOBODY HAS BOTHERED TO COME BACK TO ME AS PROMISED TO DATE! WHEN I SEND EMAIL NO ANSWER, WHEN I CALL MY CALLS GET DISCONNECTED ON PURPOSE.:(