Claims department is a joke

Where do I start... first a thank you to the amazing human being who phoned me just after my accident you must just be a decent human being.. And then the nightmare begins... After sending through all the needed documents. 1. I did all the admin. You couldn't contact the towing company to get the address to retrieve my car. I had to contact wesbank and alert them and imagine how shocked I was when the lady told me that the insurance needed to do this, never the less I sent through what they required and got the settlement letter 2. sent you a settlement letter and you missed the deadline and I then had to contact wesbank for another settlement letter which you said would be paid by Thursday. It's a week later and it doesn't reflect. So I now requested a proof of payment last week. Still haven't received anything. Phoned again and they blame it on the finance department. Yet I have to phone after them in order for them to do the work 3 .my car hire was expiring I asked for it to be extended and after phoning back and fourth for four days you eventually told me it would be sorted not to worry and yet it wasn't Avis had no record of it. Phoned again with regards to this and I was yet again reassured that it was sorted , until I got to Avis to return the car and they still did not have any record.. I then sat on the phone like I have been for the past month for at least 15 mins waiting when eventually the lady from Avis told me not to worry and hang up the phone she will sort it out. she couldn't believe how long I had been waiting on the phone. It finally got sorted a day or more later.

I am appalled at the service and the fact that there is no urgency from their side to sort anything out for the client. I don't think that I would advise anyone to be insured with you guys... not only is the insurance expensive but when it actually comes down to sorting out a claim it's like nails on a chalk board.