Claims admin ignoring me

Pathetic service from my claims administrator, his team leader and the service provider.

I was involved in an accident 28 Jan 2023. Discovery towed my vehicle away to be assessed and ultimately fixed (well i still dont know what the status is of my car so ill see)

A quick summary of events:

- couldnt assess my vehicle for more than a week because they couldnt find it at the salvage yard - missed deadlines for fixing it as they couldnt find parts and wanted to use second hand parts - tried to ****** money out of me for a new battery, however the assessors report clearly showed the car started with the battery. Service provider said they wont carry on with work on my car unless i give them R2k or a new battery - now 42 days later, my claims person and his team leader is ignoring me - service provider cant finish my car as they have been waiting more than a week for authorization for additional parts

I have to give the stupid little clown car rental back tomorrow and will have no transport and discovery is completely ignoring me and doesnt want to finish this claim