1 reviews | Active since Jun 2015
claims
Car accident claim took a month. He does not return my calls and I must speak to other consultants and wait more than 10minutes on the phone calling from my cell phone they do not care. He does not phone me back or reply to my emails. My claim took more than a month and they panel beating company has not started yet on my car. Not willing to extend my car rental till my car is fixed as I have no other car. This is a very difficult claim process used alot of airtime and not getting through to him as he does not contact me back or try to extend my rental till my car is fixed as the delay is his side not contacting the panel beaters I must always phone them to keep updated. Bad service would want to go through this again.
Thank you for your message.
As discussed with you, the repairer found additional damage when the vehicle was stripped. Additional parts had to be ordered. The parts have arrived and the repairs have commenced today.
Your car hire has been extended for 5 days, for the delay in your claim. Please note that you only qualify for 30 days for this benefit. Discovery Insure does not have control over the availability of parts. Thus, we cannot extend the benefit when this is the case.
Regards,
Mpho
Discovery Insure
Thank you for your message.
As discussed with you, the repairer found additional damage when the vehicle was stripped. Additional parts had to be ordered. The parts have arrived and the repairs have commenced today.
Your car hire has been extended for 5 days, for the delay in your claim. Please note that you only qualify for 30 days for this benefit. Discovery Insure does not have control over the availability of parts. Thus, we cannot extend the benefit when this is the case.
Regards,
Mpho
Discovery Insure