1 reviews | Active since Jan 2015
Claims
<p>I am really disgusted in the bad service that I'm receiving from Discovery Insure regarding my claim, from the assessor Jarryd Kuys; the claims consultant Tshepo Mohatle who is never available to take my calls and never returns them or responds to emails and his supervisor Charlene who never returned my call after an urgent message was left and also Brett Baartman the recoveries person who doesn't respond to emails as well. My car went in only for a door which had to be repaired and the assessor took photos show that there are other damages. When I left the vehicle there the damages weren't there and there are photos to confirm this so the panelbeaters (VDS) and the assessor needs to tell me what happened because I want it repaired otherwise legal action will be taken and I will also go to the media with this.</p>
We note the concerns raised and apologise for the frustrations experienced.
The complaint has been brought to the attention of the claims and legal team for resolution.
Regards,
Sekgobola
Discovery Insure
We note the concerns raised and apologise for the frustrations experienced.
The complaint has been brought to the attention of the claims and legal team for resolution.
Regards,
Sekgobola
Discovery Insure
We note the concerns raised and apologise for the frustrations experienced.
The complaint has been brought to the attention of the claims and legal team for resolution.
Regards,
Sekgobola
Discovery Insure
We note the concerns raised and apologise for the frustrations experienced.
The complaint has been brought to the attention of the claims and legal team for resolution.
Regards,
Sekgobola
Discovery Insure
Good Afternoon, I need to know how is the issue regarding the stuff which were not on my vehicle when I left it there at the panelbeaters. This is one if my main concerns.
Thanks
Good Afternoon, I need to know how is the issue regarding the stuff which were not on my vehicle when I left it there at the panelbeaters. This is one if my main concerns.
Thanks
Good Afternoon, I need to know how is the issue regarding the stuff which were not on my vehicle when I left it there at the panelbeaters. This is one if my main concerns.
Thanks
Good Afternoon, I need to know how is the issue regarding the stuff which were not on my vehicle when I left it there at the panelbeaters. This is one if my main concerns.
Thanks
We thank you for the time afforded and will be in contact with you to have the issues raised resolved.
Regards,
Sekgobola
Discovery Insure
We thank you for the time afforded and will be in contact with you to have the issues raised resolved.
Regards,
Sekgobola
Discovery Insure
Hi Sekgobola thanks for the call yesterday as we never reached any conclusion I trust that this matter will be treated as urgent and resolved ASAP as per our discussion. As confirmed by you yesterday all claim related issues should be addressed with the panelbeaters and not Discovery Insure which I wasnt aware of. Please can you send me an email confirming this as well as the progress on the recovery of the excess with Brett because no update was provided on this and I do understand how busy you are as you told you.
Hi Sekgobola thanks for the call yesterday as we never reached any conclusion I trust that this matter will be treated as urgent and resolved ASAP as per our discussion. As confirmed by you yesterday all claim related issues should be addressed with the panelbeaters and not Discovery Insure which I wasnt aware of. Please can you send me an email confirming this as well as the progress on the recovery of the excess with Brett because no update was provided on this and I do understand how busy you are as you told you.