1 reviews | Active since Mar 2009
Claims-***
Earlier this year we logged an incident for our vehicle driver door that was damaged but we did not have R3 500 to claim immediately and my husband explained this to discovery consultant and they said they will make a note of this and we can claim later. Then a couple of weeks ago my husband was travelling long distance and a animal ran onto the highway in front of the car and landed underneath which broke the air conditioner and the whole water system. We logged a call with discovery as we wanted all to be fixed at once as the driver door as a problem locking. Then we were told that we cannot claim both incidents at once we must claim again and pay another R3 500. I feel this is ridiculous we do not have another R3500 to claim again as my husband lost his job. We moved to discovery for better service and this is what we get. I do not understand the logic in claiming again where all can be done one shot.<br> Our car has been booked for next week(29March) but we are very unhappy in the way we are treated.<br>
We appreciate that you've brought this concern to our attention.
While we appreciate that you'd prefer to claim for both incidents as one claim, it must be noted that the claims process works differently. In scenarios where there are two incidents involved, a claim must be logged for each incident. You may confirm this clause in section 7.12 of your plan guide.
Regards
Thabani
We appreciate that you've brought this concern to our attention.
While we appreciate that you'd prefer to claim for both incidents as one claim, it must be noted that the claims process works differently. In scenarios where there are two incidents involved, a claim must be logged for each incident. You may confirm this clause in section 7.12 of your plan guide.
Regards
Thabani