MW
Marie W

1 reviews | Active since Mar 2009

14 Jul 2015, 16:07

Claims

My tablet stopped working. So I logged a claim with Discovery Insure and I had to specify some kind of incident according to their web site. This is what happened: I worked on the tablet until the battery died on the Thursday. I charged it overnight. On the Friday it wouldn't turn on. So, going down their list of incidences, I picked power surge as being the most likely. <br> It's been a month worth of investigation and being told I'm lying. Finally they tell me they're not going to entertain the claim (fine) because it was pre-existing water damage (also fine). Further, because I **** to them, they're cancelling my policy (not fine, not fine at all). <br> I told them, multiple times, that I didn't know what the cause was, that it might have had water damage on, that I was guessing about power surge because the tablet just stop working.<br> Despite this BEING IN THE ASSESSORS REPORT, they cancel my whole insurance policy? WHAT UTTER ****!!!!

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Replies (1)
Discovery Insure
Discovery Insure's reply14 Jul 2015, 16:19
Official
Hello mariew,

We're sorry to hear about this experience.

We are looking into this and we will be in contact with feedback.

Regards
Thabani

Best regards,