claiming nightmare

My fridge died 2 days ago. I called Discovery, waiting on average 8min to speak to someone and then got cut off during the chat with the consultant as my airtime ran out. I waited to for a call back but they did not bother to call back so I logged the claim online. I called them the following day to follow up and they said they would assign someone to come out and do an inspection/assessment on the fridge. I didn't get a call from anyone regarding this and called again today to see what is going on, wasting more of my airtime. I was told that they will call the company who does the inspections/assessments and they did as I got a call from Chatatech Jhb almost immediately who said they they have 1 person in Cape Town to assist with this and that he can only come tomorrow. My fridge is not cooling at all and all my food is spoiled. If this is how all claiming is handled through a big/respectable company such as Discovery, I should be looking for a new insurer as their service is mediocre.