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christelle S
1 reviews | Active since Jun 2011
18 Dec 2023, 14:07
Claiming is a problem but taking my money isnt
I have been paying my insurance in time every month without fail and when I have a claim I am told that my excess only has R615 in it after all these years, what a disaster their brokers (not mine)was supposed to tell me so they say...their staff has got attitude on top of it. The one lady said she will email me I am still waiting. And to top it all off the claim access on my policy says R4500 and am now told that it's R5000 and it went up in December wow just amazing....I think I should just move to another insurance
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christelle S's updateReviewer Update
18 Dec 2023, 18:59Please don't send me to your broker and none of them did their job after I asked on numerous occasions that he must remove his self me having to pay r4500 out of my pocket is no joke if it is a joke to u guys it's not to me so someone didn't do their job and it cannot be my fault like I told the person I want to go to the CEO and ask him if that's right so escalate my matter don't pass the buck to me
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christelle S's update18 Dec 2023, 18:59
Reviewer Update
Please don't send me to your broker and none of them did their job after I asked on numerous occasions that he must remove his self me having to pay r4500 out of my pocket is no joke if it is a joke to u guys it's not to me so someone didn't do their job and it cannot be my fault like I told the person I want to go to the CEO and ask him if that's right so escalate my matter don't pass the buck to me
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christelle S's updateReviewer Update
08 Jan 2024, 15:58What a load of ******* as the lady of in the IFA department couldn't even pick up my card that I was using and therefore my petrol that I threw in didn't accumulate which is probably my fault as well cause everything and anything to find a problem.... I requested Thami to contact me in December and to date he still hasn't done so....then to top it all off I receive an email saying that I need to pay another R2000 for the car hire which is a shock to me as I would have never taken this option so I think the least discovery can do is pay my premiums back to me and cancel that ******* with immediate effect as this a while ******* story.....I never said they must go in partnership with Avis so they cannot be making their problems mine....I wish the CEO can contact me seen that my money was taken every month the least he can do is hear my frustration
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christelle S's update08 Jan 2024, 15:58
Reviewer Update
What a load of ******* as the lady of in the IFA department couldn't even pick up my card that I was using and therefore my petrol that I threw in didn't accumulate which is probably my fault as well cause everything and anything to find a problem.... I requested Thami to contact me in December and to date he still hasn't done so....then to top it all off I receive an email saying that I need to pay another R2000 for the car hire which is a shock to me as I would have never taken this option so I think the least discovery can do is pay my premiums back to me and cancel that ******* with immediate effect as this a while ******* story.....I never said they must go in partnership with Avis so they cannot be making their problems mine....I wish the CEO can contact me seen that my money was taken every month the least he can do is hear my frustration
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christelle S's updateReviewer Update
20 Jan 2024, 08:00Since the 9th Jan's response no one contacted me.....just shows u how discovery takes care of their customers.....even the CEO office has vanished from the earth they not even responding
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christelle S's update20 Jan 2024, 08:00
Reviewer Update
Since the 9th Jan's response no one contacted me.....just shows u how discovery takes care of their customers.....even the CEO office has vanished from the earth they not even responding