Claim with Content a total nightmare & uncaring staff

I have had hassle with Discovery and its getting annoying to a point of me thinking of going back to Outsurance again. I put in a claim with Discovery on 28 July 2022 and it was first assigned to Ashleigh Abrahams who never called me. I logged a complaint directly with Discovery and they just re-allocated it to Richard Ndhlovu who did not make contact with me either. I have had to use my resources at such a stressful time and after having many of my items ****** through a house break-in. I eventually called on Friday just before the call center closed and spoke to an almost irritated Lethabo who assisted me. I was under the impression that Richard would call me/ email me after sending him not 1 but 2 emails. I sent all my stuff today including A1 Report and hope that I do not get inconvenienced any further as I am sitting with no TVs at home.