Claim unsettled since the 31st of March Claim number ***

<p> </p> <p>Our car was in fire/explosion on the 31th of March. A claim was registred with Discovery on the same day. First there was trouble with the towage of the car, but the towage was done within a week.</p> <p>We then sat waiting for an assessment report which we were told several times that we would receive it that afternoon. This did not happen. At this time the claim was with Dee-Dee Khupa. We tried to contact Dee-Dee several times and was always told that she would call back which did not happen. After being told countless times that an arrangement was being made for the vehicle to be uplifted to the assessors it took over a week for this to happen. The Claim was then handed over to Vanessa Padayache. Again we were told several times that we would receive the report on a specific day, and again this did not happen.</p> <p>We were finally told last week that an investigator would be looking into this. The claim was then handed back to Dee-Dee. When we phoned for an update on the 9th of May, we were told that the investigator had been to see the vehicle on the 6th and that we would receive the report by the 10th of May. But on 10th of May we were told that the investigator is only going to see the vehicle on the 13th of May. Since then nothing has happened and the car has been sitting with Discovery and we´ve been without the car for 1,5 months now!!! Must be rich to insure a car.</p> <p> </p>