kP
kumaria P
1 reviews | Active since Jul 2020
31 Jul 2024, 15:48
claim unfairly rejected
Discovery insures, little did I know it will actually be so frustrating to deal with a bunch off unprofessional people. I’m actually so disappointed and frustrate, on my policy there is accidental cover.
No where in my policy does it say you don’t cover damage of a property by animal beside farm animal. Rats is not and insect neither it’s a termite. With regards to the structure of the building I wouldn’t know who build my house and if the structure is correct, so who fault is this and to top it all Jamie didn’t even inform me this. What worries me is that tomorrow something big happens to my house or for example if a car drive through my wall, y’all going to blame the wall (for the structure) and not the vehicle driver
Irrespective of the structure as explain in my previous email the damage was caused by the rats in the celling.
Firstly, they made me sign a consent letter to check if I have claim for this at other insurance to top it all they then take my son id to check if he has insurance irrespective telling I don't have building insurance with another insurance company and my son don't never had insurance. Because they couldn't find any now, they rejected the claim Now they rejected my claim because they say it the structure of the ceiling was incorrect. I being living at the premises for 25years nothing happens. I don't recommend anyone to actually take building insurance with discovery insurance.
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Replies (11)0
Replies (11)kP
kumaria P's updateReviewer Update
31 Jul 2024, 16:05Firstly, there is no temporary structure I bought my house like and has been living like that for 25yrs.heck my policy. No where in my policy does it statement loss or damage of my own pets Check my policy, I also have accidental damage on my cover
kP
kumaria P's update31 Jul 2024, 16:05
Reviewer Update
Firstly, there is no temporary structure I bought my house like and has been living like that for 25yrs.heck my policy. No where in my policy does it statement loss or damage of my own pets Check my policy, I also have accidental damage on my cover
kP
kumaria P's updateReviewer Update
31 Jul 2024, 16:10Also please cancel my policy with immediate effect and kindly refund my premium
kP
kumaria P's update31 Jul 2024, 16:10
Reviewer Update
Also please cancel my policy with immediate effect and kindly refund my premium
Discovery Insure's replyOfficial
31 Jul 2024, 16:40Good day Kumaria,
Your follow up comments have been received and we will have them sent to the relevant team to assist further.
Regards
Discovery Insure
Your follow up comments have been received and we will have them sent to the relevant team to assist further.
Regards
Discovery Insure
Discovery Insure's reply31 Jul 2024, 16:40
Official
Good day Kumaria,
Your follow up comments have been received and we will have them sent to the relevant team to assist further.
Regards
Discovery Insure
Your follow up comments have been received and we will have them sent to the relevant team to assist further.
Regards
Discovery Insure
kP
kumaria P's updateReviewer Update
01 Aug 2024, 10:06I you look at the letter that was send and my policy none of the above that is on the letter appears in my policy. So have a look at my policy and the letter that you send. Completing difference things that I wasn't even aware of, I am going to take this up it the Ombudsman and any further damage you will be liable
kP
kumaria P's update01 Aug 2024, 10:06
Reviewer Update
I you look at the letter that was send and my policy none of the above that is on the letter appears in my policy. So have a look at my policy and the letter that you send. Completing difference things that I wasn't even aware of, I am going to take this up it the Ombudsman and any further damage you will be liable
kP
kumaria P's updateReviewer Update
01 Aug 2024, 12:02 Good day, Please attached policy and rejection letter. Kindly high light where on my policy does it mentioned anything that’s in your letter. Also what is accidental cover? To my understanding accidental cover is What does Accidental damage cover? Accidental damage can cover the cost of repair to damage that was sudden and not done on purpose.
kP
kumaria P's update01 Aug 2024, 12:02
Reviewer Update
Good day, Please attached policy and rejection letter. Kindly high light where on my policy does it mentioned anything that’s in your letter. Also what is accidental cover? To my understanding accidental cover is What does Accidental damage cover? Accidental damage can cover the cost of repair to damage that was sudden and not done on purpose.
kP
kumaria P's updateReviewer Update
07 Aug 2024, 14:33ON THE 31/07/2024 I ask for my building insurance to be cancel because of your pathic services; till date no one has informed me that the policy is cancel. I want my refund immediately. I don't wish to stay with a company as pathic with like yours.
kP
kumaria P's update07 Aug 2024, 14:33
Reviewer Update
ON THE 31/07/2024 I ask for my building insurance to be cancel because of your pathic services; till date no one has informed me that the policy is cancel. I want my refund immediately. I don't wish to stay with a company as pathic with like yours.
kP
kumaria P's updateReviewer Update
13 Aug 2024, 09:16Good day
Once again, I'm begging you guys to cancel my building policy. I have sent several mails from the 31/07/2024 today is the 13/08/2024 my policy is not yet cancelled and i have not received my refund. How much more must I ask. Yall can't assist with my claim, but you want to keep my money. I want my full premium back immediately. I have sent several mails to Jamie Woodworth. Please I want my money back
Once again, I'm begging you guys to cancel my building policy. I have sent several mails from the 31/07/2024 today is the 13/08/2024 my policy is not yet cancelled and i have not received my refund. How much more must I ask. Yall can't assist with my claim, but you want to keep my money. I want my full premium back immediately. I have sent several mails to Jamie Woodworth. Please I want my money back
kP
kumaria P's update13 Aug 2024, 09:16
Reviewer Update
Good day
Once again, I'm begging you guys to cancel my building policy. I have sent several mails from the 31/07/2024 today is the 13/08/2024 my policy is not yet cancelled and i have not received my refund. How much more must I ask. Yall can't assist with my claim, but you want to keep my money. I want my full premium back immediately. I have sent several mails to Jamie Woodworth. Please I want my money back
Once again, I'm begging you guys to cancel my building policy. I have sent several mails from the 31/07/2024 today is the 13/08/2024 my policy is not yet cancelled and i have not received my refund. How much more must I ask. Yall can't assist with my claim, but you want to keep my money. I want my full premium back immediately. I have sent several mails to Jamie Woodworth. Please I want my money back
kP
kumaria P's updateReviewer Update
13 Aug 2024, 11:44Good day,
Can you see how unprofessional discovery is. The agent phone me to cancel my policy than she puts me through another department where I have to hold on than the ph get cut off after hold for 10 minutes than she ph. back, ph. gets cut off again she phone back and then say she have the correct gentlemen to assist she puts me through, only to find out the gentlemen is putting me through someone else. I tell he that I am not going to hold he grantee no I am not going to hold. Only to find out am holding for 10 minutes and no response. Now all I say is ****ing cancel my policy and refund my ****ing money. Maybe this is the language you understand now.
Can you see how unprofessional discovery is. The agent phone me to cancel my policy than she puts me through another department where I have to hold on than the ph get cut off after hold for 10 minutes than she ph. back, ph. gets cut off again she phone back and then say she have the correct gentlemen to assist she puts me through, only to find out the gentlemen is putting me through someone else. I tell he that I am not going to hold he grantee no I am not going to hold. Only to find out am holding for 10 minutes and no response. Now all I say is ****ing cancel my policy and refund my ****ing money. Maybe this is the language you understand now.
kP
kumaria P's update13 Aug 2024, 11:44
Reviewer Update
Good day,
Can you see how unprofessional discovery is. The agent phone me to cancel my policy than she puts me through another department where I have to hold on than the ph get cut off after hold for 10 minutes than she ph. back, ph. gets cut off again she phone back and then say she have the correct gentlemen to assist she puts me through, only to find out the gentlemen is putting me through someone else. I tell he that I am not going to hold he grantee no I am not going to hold. Only to find out am holding for 10 minutes and no response. Now all I say is ****ing cancel my policy and refund my ****ing money. Maybe this is the language you understand now.
Can you see how unprofessional discovery is. The agent phone me to cancel my policy than she puts me through another department where I have to hold on than the ph get cut off after hold for 10 minutes than she ph. back, ph. gets cut off again she phone back and then say she have the correct gentlemen to assist she puts me through, only to find out the gentlemen is putting me through someone else. I tell he that I am not going to hold he grantee no I am not going to hold. Only to find out am holding for 10 minutes and no response. Now all I say is ****ing cancel my policy and refund my ****ing money. Maybe this is the language you understand now.
kP
kumaria P's updateReviewer Update
13 Aug 2024, 11:45Is it so ****ing hard to understand.
kP
kumaria P's update13 Aug 2024, 11:45
Reviewer Update
Is it so ****ing hard to understand.
kP
kumaria P's updateReviewer Update
13 Aug 2024, 14:41Finally, someone got back to cancel my policy. Now I must wait 5 working days before they can back date to cancel it. all I'm asking is for my policy to be cancel and my money to be refund immediately. It not my fault that discovery took so long to cancel policy and refund. Please I want my premium back with immediate effect.
kP
kumaria P's update13 Aug 2024, 14:41
Reviewer Update
Finally, someone got back to cancel my policy. Now I must wait 5 working days before they can back date to cancel it. all I'm asking is for my policy to be cancel and my money to be refund immediately. It not my fault that discovery took so long to cancel policy and refund. Please I want my premium back with immediate effect.
kP
kumaria P's updateReviewer Update
15 Aug 2024, 09:55Please can I have my refund back, it's not my fault that Discovery has so unprofessional people work there. I requested a refund in July already we on the 15/08/2024 and nothing.
kP
kumaria P's update15 Aug 2024, 09:55
Reviewer Update
Please can I have my refund back, it's not my fault that Discovery has so unprofessional people work there. I requested a refund in July already we on the 15/08/2024 and nothing.