TS
Thembi S

1 reviews | Active since Jul 2016

07 Jul 2016, 13:55

Claim taking longer than necessary

<p>I had an accident on 3 June 2016, i am currently insured with Discovery Insurance. To this day( 7 July 2016) my claim has not been approved, a month later i am still calling my insurance almost every day for an update on my claim. I am very dissapointed with the way my claim has been handled and at the rate that the progress is taking place. I have heard all the stories in the book some were simple untrue and some contradictory and i am trully fed up.</p>

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Replies (1)
Discovery Insure
Discovery Insure's reply07 Jul 2016, 14:14
Official

Thank you for taking the time to let us know how you feel and we sincerely apologise for the delayed service experienced.

The concerns raised have been escalated to the claims management team for a resolution.

Regards,
Sekgobola
Discovery Insure