Claim taking almost 2 months

<p>I registered a claim on 5 June 2017 for 3 televisions, a tumble-dryer, and an amplifier. The tumble-dryer was replaced almost on the same day. The televisions were all repaired BUT now a month later, I am experiencing MORE troubles with the televisions than when they were affected by the power surge. The Sansui the supplier said that they have now "written off" and told Discovery Insure to replace??? Each time I phone Discovery Insure they first phone the supplier and then they will get back to me which has NEVER EVER HAPPENED. The last time I phoned I was promised an email.....guess what....still nothing!! The 2 televisions at home the one has an "hour glass"picture and switches off when it feels like it. The other one as soon as you change the channel it switches off??? This was not like this before the power surge and even if repaired what guarantee do I have on the job done!! This is VERY VERY POOR for a company as big as Discovery and I am even thinking of moving to an insurance company who cares for their customers!!</p>