Claim *** still not settled by Discovery Insure - Consultant is no longer responding to my mails.

Submitted a claim on the 10th of Jan for a cellphone which was authorized with Ref ***. I was sent a link to Takealot to purchase a cellphone similar to the one I claimed for, there was no voucher. The consultant indicated that the voucher will be loaded the following day at 12pm. To date, there is no voucher and the consultant has gone AWOL, he is no longer responding to my emails. This is not the kind of service one signed up for.