Claim still not resolved

Selected 1 star only because I could to select 0 stars.

Logged a claim with Discovery for home content item being damaged due to load shedding on 15 Sep. After weeks of back and forth, where I provided pictures and videos of the issue and constantly needing to chase for updates, the claim was finally registered in Oct. Since then, I continued to chase for updates telephonically, my emails are now simply being ignored as well. Following their escalation process has rewarded me with an automated response that I should get a response within 72 hours... that's it, it's been a week.

After calling them again on Friday 11 Nov to try and escalate, resulted in no callback today as promised. Today, I chased again for the agent to tell me they will call the provider, I was on hold for 5 mins and the call cut... not even a follow up call to provide me with next steps. Checking the claim on the website, it again shows that the claim was finalized, on 11 Nov. What a bad joke!

Truly pathetic service. I switched originally because of good feedback received from my friends and this is the service I experience with my first claim. A complete waste of my time. My post here will most likely also be ignored as it seems there is no one capable of taking accountability for their lack of service as an organization