Claim Specialists are annoying - Failed Process Discovery

Hi All,

I have taken a policy with these guys, and i have informed clearly that i bought the devices from Market place, and i have only box and phone. they told me that we need just 1 proof of ownership, and recently i got ****** and those guys are asking so many documentation to avoid the claim although i have provided the information that i can.. thy still wanted the sensitive information as well. Now the assessor sent an email saying that we may close the policy if i dont provide the information.. if they have the right process in place why will this happen? they dont have a proper process and now they are trying to escape from paying the claim. I have shared Box, Icloud info, MTN tracking affidavit bank transactions. Person who is irritating is below (I have mentioned that i dont have any other proof) : Kind regards,

Catharina van der Merwe Claims Specialist - Discovery Insure

Discovery Insure | 1 Discovery Place, Sandton | PO Box 3888, Rivonia | Johannesburg

Direct: +***5 | Fax: +***8

Email: ***