Claim Specialist - Muimeleli Rambuda

Good day

I write this both disappointed and sad with the assistance I am getting from my claims specialist Muimeleli Rambuda after having the pleasure of dealing with Henry Nel who updated me on each step when he was busy with the investigation on my claim.

On the 5th of May 2023 I filled in and signed the claim authorization form and sent it back to Muimeleli. On the 11th of May 2023 I sent him an email requesting an update on the claim as I am stranded and have no car to go to and fro to work and take my child to school as I need the payout to finalize the purchase of a replacement car but still he did not reply and since the policy has been cancelled I am unable to login and check the progress. Yesterday I had to email the Discovery Insure maintenance box for assistance and I was informed that someone from the claims department would call me in 24-48 hours, this is really disappointing due to the fact that I have a claims specialist assigned to me who does not care or even bother to update me. I still have the car keys, spare car keys and the vehicle's registration papers even though he had said that he would organize a courier to come and collect the things. I don't know if whether I can be assigned to someone else at this stage who is willing to help and update me as this is really disappointing.