CLAIM simply not getting finalised

I lodged a claim for a burglary on 15 February and provided the documentation etc required during the days to follow.<br> <br> But then I threw a spanner in the wheels by subsequently claiming for a ****** collectors' coin (1 March 2016). <br> It took them 7 WEEKS to inform me that coins aren't covered unless specified.<br> <br> 7 WEEKS OF BEGGING AND PLEADING AND FIGHTING AND THREATENING!<br> <br> And regardless of finally getting an answer that the coin isn't covered, they have STILL NOT finalised my claim!<br> <br> I have been with Discovery Health for 10+ years and joined Insure about 2 years ago. I have always recommended them as a company I have faith in and respect for.<br> <br> I am so disillusioned now.<br> <br>