ML
Marelize L
1 reviews | Active since Aug 2020
08 Sept 2020, 10:19
Claim rejection during lockdown.
I have had a claim rejected After having a good record for more than a year from signing up with Discovery, during COVID I missed a premium. Even though I have a reference that I have asked for a forced debit to be done They took the opportunity to reject my claim, as the car was ****** between my debit order being rejected and me asking for a forced debit to pay them. It is ridiculous that you cannot make a payment directly to Discovery Insure. I have now written to the Ombudsman on the unfair treatment.
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Replies (2)0
Replies (2)
Discovery Insure's replyOfficial
08 Sept 2020, 13:41Good day Marelize
This matter has been recognised and feedback was given to you on the merits of the case.
We are unable to offer you a different outcome.
Should you feel aggrieved by the decision taken.
You may make your representation as follows:
Contact the OmbudsmanIf your dispute is not satisfactorily resolved, you can contact the Ombudsman for Short-term Insurance:AddressPO Box 32334, Braamfontein, 2017Phone+***0 or ***Fax+***1Email***Websitewww.osti.co.za
Regards
Discovery Insure
This matter has been recognised and feedback was given to you on the merits of the case.
We are unable to offer you a different outcome.
Should you feel aggrieved by the decision taken.
You may make your representation as follows:
Contact the OmbudsmanIf your dispute is not satisfactorily resolved, you can contact the Ombudsman for Short-term Insurance:AddressPO Box 32334, Braamfontein, 2017Phone+***0 or ***Fax+***1Email***Websitewww.osti.co.za
Regards
Discovery Insure
Best regards,
Discovery Insure's reply08 Sept 2020, 13:41
Official
Good day Marelize
This matter has been recognised and feedback was given to you on the merits of the case.
We are unable to offer you a different outcome.
Should you feel aggrieved by the decision taken.
You may make your representation as follows:
Contact the OmbudsmanIf your dispute is not satisfactorily resolved, you can contact the Ombudsman for Short-term Insurance:AddressPO Box 32334, Braamfontein, 2017Phone+***0 or ***Fax+***1Email***Websitewww.osti.co.za
Regards
Discovery Insure
This matter has been recognised and feedback was given to you on the merits of the case.
We are unable to offer you a different outcome.
Should you feel aggrieved by the decision taken.
You may make your representation as follows:
Contact the OmbudsmanIf your dispute is not satisfactorily resolved, you can contact the Ombudsman for Short-term Insurance:AddressPO Box 32334, Braamfontein, 2017Phone+***0 or ***Fax+***1Email***Websitewww.osti.co.za
Regards
Discovery Insure
Best regards,
ML
Marelize L's updateReviewer Update
08 Sept 2020, 13:58I did and I have received a casenumber from them.
ML
Marelize L's update08 Sept 2020, 13:58
Reviewer Update
I did and I have received a casenumber from them.