Claim Rejection

Thank you for your response and for providing the rejection letter.

After reviewing your decision, I believe this matter could have been resolved with clearer communication. My understanding was that proof of ownership of a portable device would only be required at the time of making a claim — not that there would be an additional charge added to the premium. This was never communicated to me, and had it been made clear upfront, I would have made a different decision.

I appreciate your time, but this experience has shown me that the service offered is not customer-centric. There appears to be little effort toward customer retention, and unfortunately, this is not the kind of institution I wish to continue doing business with.

As a result, I will be taking my business elsewhere.