HM
Hector M
1 reviews | Active since Jun 2021
22 Jun 2021, 15:31
Claim Rejection
I received a bad experience with my claim from Discovery Insure. I had an accident on the 16 May 2021, I made the claim on the 17th May 2021 and I was told that everything was in order with my policy, on the 18th I got an email saying that they didn’t receive my premium for the month of May after I was told that everything is okay. I then went on to do a cash deposit of that premium on the very same day (18th May 2021) and sent the proof of payment. On the 3rd of June I was told that my claim has been rejected due to unpaid premium. I sent an email to dispute my claim but I haven’t been helped ever since.
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Replies (2)HM
Hector M's updateReviewer Update
22 Jun 2021, 15:52The person I spoke to intially was Masechaba, who told me and assured me that my policy is up to date and there were no errors, I then spoke to Peter Rankathathali who was handling my claim and continuously assured me that all is well with my claim. After 3 weeks of waiting, I’m being told that my claim was rejected, why did they allow me to do the cash deposit of the premium after being told that all was good on my side, my medical and life insurance is with Discovery but I’m really not satisfied on how my claim was treated, can I please get a resolution on this matter.
HM
Hector M's update22 Jun 2021, 15:52
Reviewer Update
The person I spoke to intially was Masechaba, who told me and assured me that my policy is up to date and there were no errors, I then spoke to Peter Rankathathali who was handling my claim and continuously assured me that all is well with my claim. After 3 weeks of waiting, I’m being told that my claim was rejected, why did they allow me to do the cash deposit of the premium after being told that all was good on my side, my medical and life insurance is with Discovery but I’m really not satisfied on how my claim was treated, can I please get a resolution on this matter.
HM
Hector M's updateReviewer Update
22 Jun 2021, 17:44I have sent the bank statement of End of April to Peter Rankgathathadi, please revert back soonest because the statement shows that the premium was debited on the 30th of April.
HM
Hector M's update22 Jun 2021, 17:44
Reviewer Update
I have sent the bank statement of End of April to Peter Rankgathathadi, please revert back soonest because the statement shows that the premium was debited on the 30th of April.