Claim Rejected

It is with great sadness and disappointment that i have to write this email to discovery. After a whole year being an honest and reliable customer to discovery with my premiums always upto date.

On the 21st of September I was involved in an accident. As i was calling for road accident assistance, the guy helping me told me my policy was not active. I asked how, he couldn't give me answers.

I then, was advised to call in on Monday for further assistance. Not to mention that during that trauma and distress i had to deal with such an issue and pay for the tow truck from my own pocket.

I called on Monday and the lady i spoke to tried assisting but still with no success.

It pains me that such a huge and reputable company will not even try and communicate telephonically with me to notify me if there's a problem with my policy. I am now sitting with a damaged car that the insurer doesn't want to fix.

It also pains me greatly that they not even willing to assist me with the issue.

To even mention that no one even advised me on how lodge a proper complaint or any reference number for my claim. I just was told we cannot cover your claim and left to figure everything else on my own. Not even an assessor was sent to assess the extent of the damaged

I am greatly saddened and disappointed with the treatment i got from discovery.

To me, it occurs that to discovery the premiums we pay are important than the well-being of their clients.