Claim reference number ***

<p>I requested to speak to a manager after sending an email responce for my consultant Fortune to call me back with regards to incorrect information on the assessors report. Also wanted feedback on the cracked windscreen as the towing company checklist makes no note of anot existing Crack in my windscreen. Compliments to Fortune for arranging for my vehicle to be moved from SMD lot in Motherwell Township to Paramount timeously. However, Fortune did call me back after I phone in today and Bianca her manager refusing to take my call. I merely expect a manager to attend to the client if consultant is busy on the line and be her support. I don't feel Bianca is very good representation of the Discovery Insure Brand of which I joined when it started out and had plenty teething problems. I only left because I had company car which was unsuredoing by my employers. And now I am back at insure and heartbroken at the service from managers who should be there to support their consultants. Please call me on *** to resolve.</p>