MW
Marvin W
1 reviews | Active since Jul 2021
14 Feb 2023, 10:48
Claim prolonged without explanations.
Weeks ago my microwave packed up beacuse of loadshedding. I put in a claim with discovery. Their service porivder collected the microwave and again, nearly 3 weeks later I am still waiting. All I get is we havce assigned a SP to your claim.. HELLOOO I know that..TshepoMoe just sends me an email. No one calls me to let me knwo what is happening. Claims administrator is Ntlatle Swana. I got an email from Tshepo Moe but given an email of ***. I have 3 different people all on one email and no one calls me. can someone dam let me know why is it taking so long to sort out my microwave. going for a month..
Helpful (0)
Replies (1)0
Replies (1)MW
Marvin W's updateReviewer Update
14 Feb 2023, 13:06I want a solution to this and not hear it has been escalated. This is a generic response to every issue. Why must it get this far before any action is taken. are you proactive or reactive? or just dont give a ****. If you have people working there who are *********** then you need to relook at your human capital and your hiring criteria. I want answers. my last claim went very smooth with no issues. I was contacted byu the SP who did an excellent job and even apologised for responding late. Atleast they acknowledged it. Can you?????
MW
Marvin W's update14 Feb 2023, 13:06
Reviewer Update
I want a solution to this and not hear it has been escalated. This is a generic response to every issue. Why must it get this far before any action is taken. are you proactive or reactive? or just dont give a ****. If you have people working there who are *********** then you need to relook at your human capital and your hiring criteria. I want answers. my last claim went very smooth with no issues. I was contacted byu the SP who did an excellent job and even apologised for responding late. Atleast they acknowledged it. Can you?????