Claim process could have gone more smoothly

<p>I put in a claim for an essential appliance damaged by a power surge. My claim initiation process definitely could have gone better. I called the claim in on a Friday at lunch time and by Monday lunch time had heard nothing back from Insure. I had to call twice to follow up before I was allocated a vendor to come and assess the damage.</p> <p> </p> <p>Anika Ramdin was allocated to my claim and once I had an open line of communication with her things started to move quickly. My assessment was done on Tuesday morning and I had funds to replace by Thursday. I would rate the claims process as "average" but the service I received from Anika as an individual was better than that so the overall rating of this review is "good" thanks to her. </p>