Claim Process - A Joke

I have been with Discovery since 2017 from Medical Aid, Life Cover, Car insurance as well as other products. My car got driven into while parked. I logged a claim end of October and it is still dragging till today. The service I got from the claims consultant was so terrible I had to tweet Discovery in order to draw their attention and call me as I was the one spending my money calling and not getting anywhere. Finally, the Relationship Manager called me and was rather surprised that my claim was handled the way it was, said he would find out why was. He has not called me and its a week later. I was told my car will be fully repaired this week but the panel beaters have not even provided an update this week when they usually do a few times a week.

Discovery is good when we folking all this money with their expensive premiums with subpar service. Given the products I have with them I'm shamed that I have been such a loyalist

I sent a complaint to the email provided, no response

I am just waiting for my car to be done and I will be canceling my insurance with Discovery