1 reviews | Active since Nov 2012
Claim Outstanding since 11/12/2019
I logged my Windscreen Claim on the 11/12/2019 via the discovery app, I was contacted by Sibongile Maphumulo for additional details which was provided. I also informed the consultant that the windscreen is tinted and I provided the documents for this on the 17/10/2019, I sent the consultant proof of communication, which she phone me back and confirmed that all is in order - Please refer to the recording of the conversations. To date the claim for the windscreen tinting has not been approved, nor has the windscreen been changed. I sent a follow up email on the 24/12/2019 to Preveshen Naidoo, but still no response, this morning I get a call from Glasfit wanting to chnage the windscreen, when I enquired about the tinting they indicated that I must contact my insurance. This is once again extremely poor customer service from Discovery. The debit order runs like Swiss clock work but when it comes to claims it is extremely poor.
Thank you for raising your concerns.
We sincerely apologise for any inconvenience caused.
The matter has since been taken up with the relevant team for a speedy resolution.
More information will be given to you directly.
Regards
Discovery insure
Thank you for raising your concerns.
We sincerely apologise for any inconvenience caused.
The matter has since been taken up with the relevant team for a speedy resolution.
More information will be given to you directly.
Regards
Discovery insure
Received a call from Sibongile Maphumulo on the 08/01/2020, claim has been approved and authorised, she is on her way to her manager to process/approve the original windscreen as the vehicle is still under warranty and that the Windscreen will be fitted 09/01/2020.
Well can you believe today is exactly one month ago that I logged this claim and till date it has not been resolved, WOW DISCOVERY INSURE - it takes a month to attend to a windscreen claim, how long will it take for anything more serious.
Will be moving my insurance, RA, Life Insurance, education policy all away from Discovery.
Discovery has definitely proved their worth to me!!!!
Received a call from Sibongile Maphumulo on the 08/01/2020, claim has been approved and authorised, she is on her way to her manager to process/approve the original windscreen as the vehicle is still under warranty and that the Windscreen will be fitted 09/01/2020.
Well can you believe today is exactly one month ago that I logged this claim and till date it has not been resolved, WOW DISCOVERY INSURE - it takes a month to attend to a windscreen claim, how long will it take for anything more serious.
Will be moving my insurance, RA, Life Insurance, education policy all away from Discovery.
Discovery has definitely proved their worth to me!!!!