Claim number *** - Thabiso Twala

I had an accident on 15 June 2022. The third party claim that has been insituted by the other person in this is still not resolved. Thabiso Twala has been assigned to this case but since then it's impossible to get feedback from him. How is it possible that five months after an accident this driver has still not had their claim taken care of? Their vehicle was assessed on 6 October and STILL no feedback. Come on Discovery I thought you guys take client service seriously.