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MC
MARINDA C

1 reviews | Active since Dec 2015

27 Sept 2019, 10:29

Claim number ***

I submitted a claim regarding a ******* on 2019/09/24. Claim number ***. The agent, '***', who is handling the claim does not respond to any of my mails and I am highly disgusted with Discovery's service. They are making this traumatic experience worse. I have a lot of Discovery products and thsi si the first time that I submit a short term claim. well done, '***'!!! You are changing my opinion of Discovery's service. Before this claim, I thought Discovery's service was excellent.

0
Replies (4)
Discovery Insure
Discovery Insure's reply27 Sept 2019, 11:01
Official
Good day Marinda 

Thank you for raising your concerns.

We are handling the claim with haste.

There is some information that has been requested from you based on record noted.

We have since alerted the relevant team to recognize your distress and offer some recourse.

Your patience is highly appreciated.

Regards
Discovery Insure

Best regards,

MC
MARINDA C's update27 Sept 2019, 11:18
Reviewer Update
Good day. I have supplief all required documents. Please have someine call me on the outstanding documents. Can you also please assign another agent to this claim? The current assigned person is not giving me any service.
MC
MARINDA C's update27 Sept 2019, 12:55
Reviewer Update
Still nobody contacted me!!!
MC
MARINDA C's update27 Sept 2019, 12:56
Reviewer Update
Plesee remove Keneiloe from my claim!!!