claim not resolved and feedback

I got involved in a car accident on 19th January and the discovery insurances said that they are going to assess the car and give me feedback. so I have been waiting seen's then till today the is no respond and the don't even give me update. the only time I will get the update is when I call them. Am asking myself if is taking them that long to assess the car how long will it take for them to fix my car and when the deduct money they don't even miss the payment. Am so disappointed and very much inconvenienced by their VERY BAD SERVICE am getting coming to think that i trusted them.