Claim Not Registered

I contacted the call centre yesterday at 13h50 to log a claim. I spoke to an African male named Musa - no surname provided - who logged my details but could not give me a claim number. I was told that a technical problem on Discovery's system was the problem and it would be sorted out before COB and he would call me back. It is 11h00 the next day- no progress and no call . I can not wait as I need the minor work sorted before I travel offs**** for work. I have left my vehicle with CBS panelbeaters to be repaired at my cost. So much for great customer care!<br> <br> I spoke to a pleasant lady Minogue now who will attempt to send an assessor to my vehicle. Crossing fingers.<br> <br> If Discovery does not react and does not authorise my claim, I will end all dealings with them --- including medical aid and life insurance.<br> <br> Can someone of authority kindly attend to my claim?<br>