NS
Nadir S

1 reviews | Active since Sept 2023

06 Sept 2023, 08:42

Claim not processed. Assessors not paid. No urgency in claims.

3 months later and my claim has not been resolved. My vehicle is unrepaired and left standing in a garage. They have not paid the garage to release after assessing for weeks. I have to constantly ask Discovery for updates for them to begin moving this. I’ve asked for senior members to provide timelines on this and I get ignored. I thought discovery insurance would be great but I’m witnessing the opposite. It’s sad that I have to use this platform to complain but there’s literally nothing more I can do. They don’t care about the claim or their clients.

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Replies (3)
NS
Nadir S's update06 Sept 2023, 10:15
Reviewer Update
Look into it how?
I’ve been asking for updates and nagging your representatives every day for weeks and I get no response. Why do I need to complain for service?
NS
Nadir S's update12 Sept 2023, 18:58
Reviewer Update
WAITING FOR A RESPONSE. Pathetic company.
NS
Nadir S's update12 Sept 2023, 19:01
Reviewer Update
As discussed,
many many times. I am out of the country. I gave you a number to call. My family have called multiple times.
You guys need to be more aligned. Three ******* months and my vehicle is unattended to.