Claim not paid a month later from approval date

On the 29th of May I got an e-mail from Discovery Insure to advise me that my claim number *** had been approved. Two weeks later I called to check why they have not paid in into my account and the consultant told me that the consultant who was working on the case forgot to release so he told me that he had released it. Three days later there was no notification to advise me that the money had been released into my bank account. Last week Thursday, I called the call centre and I was told that they were going to advise Finance to a manual payment as there was a problem with the system. On Monday this week I called again to find out why there was a delay and I was told that the case had been escalated, to date even with the escalation I have not received any communication from Discovery Insure, I am really disappointed with their service and communication channels which do not exist. I don't know how many times I have been in contact, clearly there is no channel for customers to escalate their cases bypassing the incompetence levels displayed by their customer service, who clearly do not care.