Claim not making progress

We are battling to complete a claim since Decemeber. WE have submitted (numerous times) all docuemntation required. Discovery keeps on paasing it to a new consultant and the n the entire process restarts. we need to have the following finalized as soon as possible: Claim No: ***, ***, Planholder: Susara Du Toit -MailRef#***#- my wife cell number is ***