Claim not being paid as its an agents windscreen

5 March - submit claim for replacement of windscreen. Make it very clear - I WANT A MINI ORIGINAL WINDSCREEN. Claim is sent to AutoBoys - who call the same day to say they can fit me a windscreen tomorrow. I ask - it is a MINI original windscreen - NO Mam, we don't do agents windscreens. I call Discovery back, my claim is passed onto PG Glass, after yet again making it very clear - I WANT A MINI ORIGINAL WINDSCREEN, not a generic. No problem, PG Glass can help you is what I am told. PG Glass Sandton calls me, books a fitment for the Thursday after giving vehicle details. What do they arrive with - a shatterproof windscreen. Call the lady back at PG Glass, complain, and 3 hours later PG Sandton rocks up with an agents windscreen. (Fitment date 12 March). Now I am being phoned by PG Glass in Sandton, because Discovery wont pay for the agents windscreen, please can I (the customer) call and sort it with Discovery. Fine call Discovery (again) G-D forbid they phone a customer ever, give my reference no to the person who answered my call, only to be told, but Discovery doesn't pay for agents windscreens. Seriously??? Not once has a call center agent said that in ALL my calls!!!