Claim not attended to since December 2015

I lodged a claim in December 2015 till today my car is not yet started with repairs. I have been sent from one advisor to the other. The curtesy car that was allocated has exceeding the 30 days and now I have to pay from my pocket. The delay was caused by Discovery as they took almost a month just to assess the car. They do not respond to the emails I sent them and they do not return calls to. I need discovery to pay for the costs incurred due to their delay and organise me a car whilst they take their time to repair my car. The girl that is allocated to my account keeps on sending wrong information which is one of the reasons for the delay. I have asked to be moved from her, that request was also ignored.