1 reviews | Active since Mar 2015
Claim No: 882285, ***
Discovery declined my claim on ****** goods when my hpme was broken into on the 3rd of March 2015 on grounds that my address was only changed after the incident and that I had no suffient proof and receipts for my ****** goods.<br> <br> I have been with them for two years plus & not once had I defaulted on a premium. First they drag their feet, leave you hoping something will happen and only to disappoint you. I have donebthe best I could to give details of proof that I had the goods ******.<br> <br> I had just recently moved to where I stay and yes it slipped my mind to inform them that I had changed addresses. Over and above I feel it's an injustice to be paying for a service that would not benwfit you with anything and the use of loop wholes like change of address to decline a claim whereas you had been a loyal client to that company.<br> <br> It simply means that don't value their clients, the value the numbers they have and I'm unfortunately just another number.<br> I'm honestly disappointed and don't see why I shud continue to do business with them. All I want, is to atleast help me replace a few of my ****** goods if not all of them but they decline completely. Simply not fair.
We are not all insensitive to the huge loss you incurred.
The merits of the decision are valid and were discussed by our representatives. However, our claims team will be in contact with you to explain what to expect moving forward.
We apologise for the frustrations experienced in this regard.
Kind Regards,
Tsholofelo
Discovery Insure
We are not all insensitive to the huge loss you incurred.
The merits of the decision are valid and were discussed by our representatives. However, our claims team will be in contact with you to explain what to expect moving forward.
We apologise for the frustrations experienced in this regard.
Kind Regards,
Tsholofelo
Discovery Insure
