Claim No: ***

I logged a claim on Tuesday 5 July for the replacement of my washing machine due to power surges. The first Service Provider that the claim was assigned to declined the job and the claim was assigned to a second Service Provider who only managed to help me on Monday morning, 11 July, confirming that the machine needs to be replaced. I even send an email to their Complaints department (***), and still no response.

Surely, as a customer, it is not my duty to keep following up. I expect service delivery from a service provider that I am paying monthly to deliver a service, and that is not happening!!

Discovery Insures' service stinks!!