Claim No: ***, *** JPL CLOETE

I had a claim with reference above. I have dealt with an employee of Discovery Insure by name of "Bianca". This person was changed in the interim to a person with the name "Keneilo" I have requested him to provide feedback on this claim but without any joy to date. He ignore clients e-mails and keeping them in the loop of happenings. I am about to hand this matter to the ombudsman to conclude as Discovery just do not communicate to me as a paying client. I also requested a manager of that department to be in contact with me but this request is also ignored by Discovery. I am disgusted with the flow of happenings with this insurer. I have never in my life experienced this type of service from my previous insurerers. I have a good mind and cancel my insurance with them as well as my medical aid of over 20 years because of "bad apples" like this right after this claim was finalised. Get a manager to call and discuss my issue/s with please as dear sir/madam your staff are obviously not interested in clent service.