Claim No: ***, is the Worst Claim Experience I have ever had

<p>1. Discovery expect you to cover the courtesy car over days. the fixing of the car which has a very simple damage took a week to complete once the claim was approved. The Car was towed by the insurance while the insurance was conducting a lengthily intrusive validation process for reasons not explained to me even when I asked.</p> <p> </p> <p>At no point was there a delay from myside for information required in this process, it then beats me why I would be expected to pay for the courtesy car days that ran over which I am not willing to do as the delay was squarely on the side of the insurer. I returned the car within our of my car being ready for collection.</p> <p>For more than three weeks the insurance claims to be investigating and everytime you call you can the same story and promised feedback that does not come.</p> <p> </p> <p>2. They compromise saftey of their clients. The damaged Mag Wheel that was part of the incident was not fixed and it was put at the back with a flat wheel that cannot inflate and I was expected to drive off with no spare wheel, I have left that Mag wheel with the Panel beater and requested a loan spare wheel from them while this issue pending. Still no feedback and same story every week. </p> <p>3. The feedback from the Claims Administrators is pathetic at best as she does not even return calls after I had requested that she calls me as she is always on the phone when I call. two of them now act in the same way. and promised feedback never comes namelly Tatum Colleen Van Staden and Kagiso Shabangu</p>