Claim management

Inadequate service relating to claim management.

Unfortunately somebody drove into my car and it needed to be repaired. After the car went for assessment I a quote was issued for the repair. I received numerous phone-calls from the Discovery to "approve the quote". I repeatedly rep**** that I am not in a position to assess if the quote is correct or adequate. Is that not the assessor's job? I wanted a repair to the car to make it look like before. Obviously my answer was not what Discovery wanted, again and again I received calls to accept the amount of the quote as a payout. I was then told a repair was not possible until 6 weeks later. Because the mirror had broken off, we bought a mirror and asked the garage to please replace the mirror before this time. After speaking to the repair company directly, they said they would offer us an earlier slot by aprox 2-3 weeks. The car was dropped off but not repaired as Discovery now suddenly had not approved the quote .This was my second phone call to complain to my claim facilitator. It is now 3 months later and my claim facilitator is not answering her emails. We are still waiting for the refund of the mirror...