Claim items partly replaced and no response from emails

Good Day, I choose this site to voice my frustration as I cannot find a place to do so at the Discovery Insure website. A detailed claim was submitted by me on 14/09/2021 claim no ***, subsequently the claim was approved but not all items were replaced as of today. I have sent two emails to Mr Lubabalo to query but no reply was forthcoming. One Portable hard drive is still outstanding and most importantly the power supply to the computer (cannot do anything) . The items were picked up at my premises by Appliance King. Please rectify