Claim is STILL not settled.

About a month ago we logged a claim for a burglary at our home. As traumatic as that was it seems to pale in comparison to your shocking claim process. Every time WE call YOU (note the flow of communication her??? Despite promises we've never been called back with an update) we keep being asked for more information Today's one is you now need the statement we gave to the police. REALLY??? So a case number and reports aren't good enough??? We must now try to get hold of the detective and try to get this statement. This is a shocking run around you are giving us for completely useless information. We've given you everything the police have given is but now you want more. Would you like us to arrest the perpetrators too? All of this for a tv. I know that if you even respond to this (your track record leaves me doubtful) you'll cite \policy and procedures". All of that in my case means a bad customer experience. A lot can be learnt about an insurance company by how they handle the customer's claim and what I have learnt from you is that you appear to take great delight in making a claim so onerous that you clearly hope no one claims again. """