Claim Hassles

<p>I claimed for an electronic device which was damaged due to the lighting happening lately.</p> <p> </p> <p>It has been since the 17th Nov 2016, yet everytime I phone they have a different excuse and nobody can give me an answer as to how long this can take.</p> <p> </p> <p>I get pushed from pillar to post, my emails don't get answered.</p> <p> </p> <p>One of the lady's said very shallowly " I know" whenI told her I needed this device urgently and could offer nothing else in the conversation.</p> <p> </p> <p> </p> <p>This is the 2nd time I have had to log an issue for discovery. Really thinking of moving elsehwere, and I have only been with them from Sep.</p>