1 reviews | Active since Apr 2017

06 Apr 2017, 22:15

Claim handled very efficiently

<p>Had the pleasure of dealing with Toko Marokile from Discovery Insure today. After notifying my broker of the claim, Toko called me within minutes. He explained what would be required from my side and registered the claim for me while on the phone, took less than 5 minutes. He followed it up with an email explaining the claim process and information required.</p> <p>I obtained the quotation and damage report as requested and emailed to him. Within 30 minutes I received confirmation that the claim has been assessed. I signed the acceptance form, faxed it back and before the end of the day the claim was finalised.</p> <p>Very good service. This is why I am insured, when something goes wrong I don't want to jump through hundreds of hoops to get a claim finalised. Thanks Discovery and a special word of thanks to Toko, you made the process as painless as possible.</p>

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Replies (1)
Discovery Insure
Discovery Insure's reply07 Apr 2017, 14:12
Official

We are delighted to receive such a wonderful compliment.

Your thoughts and experiences are important to us, but we are especially pleased when the feedback is positive.

We will be sure to share it with Toko and the rest of the team.

Regards,

Sakhe

Discovery Insure