Claim For Car Damage

<p>I need assistance with my claim as soon as possible. I have been dealing with Shannon can’t say I have been receiving any joy from dealing with her. For as long as communication from her end is terrible , I would really like to also understand what is the turnaround time of having a client call you and request a call back . I have countless occasions where I returned a miss call from Shannon and requesting that she call me to no avail.</p> <p> </p> <p>I have even learnt that the is a time the agents get to make outbound calls but her phone on her desk seems to misplace all my numbers and endless messages I leave through her colleagues. If this is how you deal with your clients at discover then I really with the wrong company where insurance is concerned . I didn’t even know I had to have a write off accelerator to have my car written off ( and the feedback I received was how I was supposed to ask questions, please explain to me what ` Tell Me Everything And Anything I Need to Know About My Policy` is that not sufficient in requesting to be told everything about my policy?).</p> <p> </p> <p>I have also learnt that when a client Complains the problem is normally handed to the Supervisor to Deal with , I believe my matter has reached you and why is that I have not received feedback from you Jathin? Now to my surprise today I received a call from the Panel Beater asking me I am driving my vehicle, where I then explained that my car is Sitting Discovery and as far as I know it was supposed to be worked on already.</p> <p> </p> <p>I sent the above to the complaints dept where i then receieved the following ref: ********** 925 which stated on how a Dedicated Agent will call me back And I ahve been waiting on the dedicated Agent to Date. May the following Ref : ********** 041 be looked into as this also falls part of the complaint i logged with How clients are not informed about important clauses in their contracts even if they Request that they be Bombarded with info when speking to the Agent over the Phone.</p> <p> </p> <p>My Vehicle was returned with a Scratch on the Right which was latar fixed after i had it reported to the gentleman who delivered my vehicle. Couple of day later I found a S**** Yard Marking or Marking of some sort on the Right side Mirror of my vehicle , I tried to wipe it off assuming it can just rub off . but it appeared permanent . I sent a Mail to Disvocery (Shannon Lee) reporting the following and it has not been sorted out still. On the 6 Feb 2017 i sent a Another Mail to Shannon repoting the issues i have been having with my Keys sinced it was returned to me and the Mulfunctions my car have since the accident .</p> <p> </p> <p> She reached out to the relevent person or people about the matter I had Put out to her , in turn they called me in trying to find out what the probelm is ,the gentlemen who is supposedly working on the Key (Faeez) Issue at Great South. Please note that my Key might have been faulty but it worked well with my car when I was opening it manually. The car is returned and I hear that I need to get a New Key ! at whoses expense what was the purpose of paying excess to have my car fixed when they didn’t include that part of it if in the end it was going to be difficult for the team to fix. I don’t have money lying around to waste on things that could have been avoided in the beginning . when the assessor come in to assess the damages , why didn’t Great South State what seemed alarming and needed attention and had it sorted out during the claim process.</p> <p> </p> <p> Upon replying to what was brought to him the following was sent to me as the report back from Faeez:</p> <p>spoke Faeez and he confirmed the following.</p> <p> </p> <p>· You will have to go to VW to get a Battery for the remote.</p> <p>· He confirmed that the alarm and central locking is working fine.</p> <p>· They will also have to code the key for the ECU vehicle</p> <p>Need i Mention how Rude Faeez was from the on set when we started conversing about the issues i had about the Key.</p> <p> </p> <p> </p> <p>Finally Faeez from Great South Come through on the 09 March after Endless Discussion about the Key Issue , i had another gentlemen who drives the same vehicle as me to come join in on the demonstarion i wanted to project to Faeez about the problem i am facing with my Keys. </p> <p>In conclusion to our discussion and demonstration he then said Great South will fix /have my Key replaced at VW . He will arrange for a day and call me , I then asked if that means I will be without a car during that Time and He Rep**** by ‘Saying that Shouldn’t Be His Problem as they will be fixing something that’s not their problem’</p> <p> </p> <p>I was left with mixed feelings as to should I then be a victim of circumstance in this instance and allow someone to speak to me in this manner as they apparently fixing something that not their problem. Is this how Great South treats their clients when they feel threatened. I honestly don’t appreciate how I was addressed from the first time I spoke to the Gentleman over the phone and even when I spoke to him face-to face I was still left angry.</p> <p> </p> <p>My car is due for service, if he was willing to assist me ,he could have asked me when is will it be convenient for me and for me to state that we could arrange for the keys to be replaced when I take my car in at a VW for service</p> <p> </p> <p>But it’s evident I need to rent a car while they fix something that could have been handled before the car was brought back to me. How does one pay for insurance every month but work at a loss when they are in an accident.</p> <p> </p> <p>Yesterday after Endless Trails in trying to get hold of Shannon she Sends me a mail with the following on it. 'The feedback from the procurement team is that The vehicle will have to go to VW for the coding to be done. They may require 2 keys in which case you will have to pay for the new key. We have sent through a request to net assess to add the coding as an additional. We are waiting for the new additionals approval. I have sent them an email to confirm if this has been added. '</p> <p>My Reply was : </p> <p>"You mentioned 2 Keys , I sent you a mail after I spoke to the (I would hate to refer to him as a gentlemen as he was never gentle when he spoke to me) gentlemen from Great South who said they will pay for the Keys. This mail was sent to you 3 weeks ago."</p> <p> </p> <p>And after I mention the mail i sent to her where Faeez said he willhave the Key issue sorted , she then said she will forward the mail to procurement team and to the assessors and will advise once she has feedback . Which in this case she is asking me to set a Reminder so I can call her back soon about the issue at hand. my Question is what did she do when i Sent the mail to her initalliy?</p> <p> </p> <p> </p> <p>Need i mention that I am still the One Calling Discovery Requesting Feedback at all the events and have myself holding for close to 20 minutes and not have anyone Call me back.</p>