Claim excellence and efficiency - Oageng Maduma

I've contacted Discovery Insure with regards to accidental damage on a cellphone. Oageng Maduma has been appointed as my claim handler during this process. Discovery arranged for their assessor to collect the phone at my work place, instead of other insurance companies that request a quote from you and report for repairs. Everyone with a busy schedule knows what an inconvenience that can be. The assessor was a couple of days late to collect the phone, but Oageng was in contact with me and ensured that the assessor collected the phone the very next day. During the lodging of the claim, I explained what were the issues with the phone and Oageng took detailed notes of it. When the assessor came back with his report, Oageng wasn't satisfied that it addressed all the issues I have been experiencing with the phone and sent the report back to them and asked for a re-assessment. Never in my life have I heard of an Insurance company or a claim administrator that have done that. Thank you Oageng Madumo and thank you Discovery Insure for the great service and the convenience of having you as an insurer. It is a great peace of mind to know that you've got an insurance company that has your back.