Claim disgruntle

<p>For a prestigious organisation which is held with such high regard I am utterly appalled by the service I have received regarding my claim through Discovery Insure. </p> <p> </p> <p>I was involved in an accident over a month ago to which at first my worries were alleviated with speed and diligence but it soon went down hill from there. </p> <p> </p> <p>It took a while for my car to start getting repairs but I had no worries as to my knowledge my policy schedule was for a 60 day car hire, to my surprise after 30days had gone by I had the rental company calling me telling me that I need to bring back their vehicle and started charging me. </p> <p> </p> <p>To date discovery claims team have treated my matter with no urgency even after I called to flag this error on their part, till today I am being told the issue is being escalated. I recieve no communication from them unless I call them and even when they say they will get back to you they never do. I have been assigned a claims consultant to whom to date has never bothered to pick up the phone and call me to update me on the status of my claim. </p> <p> </p> <p>I am not too sure how effective complaints on such platforms are but I have run out of options because I am not receiving the service I pay for timeously very month, only to be treated as though Discovery is doing me a favour for offering me service. These insurers get away with ****** and trying to get through to superiors is like pulling teeth, I have spent half the day trying to get a hold of a claims administrator to which I have failed dismally. I hope I finally get my issue resolved now that I've made Discoverys inadequacies public.</p>