Claim Delay

I logged a claim online for a car accident and get an sms to say someone will contact me, which no one ever did. A week later I have to call and follow up and only then do I get asked for the particulars of the incident. I finally get my car assessed 10 days after the incident and get told once again that someone will contact me...no one did! Again I have to call to get feedback, only to get told that the claim was never authorised and they had to do it manually while I wait on the phone. Finally I get the authorisation and it gets send to a panel beater I DID NOT request for. I specifically gave the panel beater of choice on the day of the assessment. Again 10 days later after the assessment, after numerous calls and e-mails to my so called \claims administrator"and I am STILL no further. Surely this does not take 3 weeks to process and is not that difficult to follow a clients requests / instructions?!?!?!<br> This is not usual for Discovery..."""